Welcome to your new home!
CONGRATULATIONS!Congratulations on your new rental home! We’re passionate about making the rental process as smooth as possible and want to provide you with the information you need. We are a member of the National Association of Property Managers and hold our standards to a higher level to provide you with extraordinary service.
When is my rent due?
Rent is due on the 1st of each month and is considered late on the 4th. This includes weekends and holidays. Refer to your lease for the IRES tenant fee structure.
How do I pay rent?
All rental payments must be submitted ONLINE through the tenant portal or at a 7-Eleven store.
We offer two convenient ways for you to pay your rent. We know that your time is valuable, and we understand that everyone’s daily life schedule is different. You can now pay your rent from the comfort of your own home or even on your mobile phone.
OPTION #1: Pay in your tenant portal online, either on a computer or your mobile phone.
Pay with your bank account: If you use your bank account to pay, there is NO charge.
Pay with your debit or credit card: If you use your debit or credit card to pay rent online, you will be charged an additional $27-$30 depending on the amount of your rent. This fee is charged by the servicer, NOT by IRES, and we do not have the ability to waive this fee.
OPTION #2: Pay at 7-Eleven with cash.
With this option, you can go to any 7-Eleven store and pay with cash.
For this option, all you need to do is provide us with your email address so we can activate the Electronic Cash feature. Once we activate it, you will receive an email with a payment slip. You will then take this slip to the 7-Eleven store, where they will scan the barcode on your slip; your rent will be posted to your account automatically. They will then give you a payment receipt for you records.
You can use the same slip anytime. We DO NOT charge a fee for this, however, the servicer charges a $3.99 processing fee.
How do I submit maintenance requests?
Maintenance requests can ONLY be submitted online. Simply log in to your tenant portal, and you’ll be guided through the maintenance request process. At move-in, tenants will be sent a welcome link for all tenant services.
What if I have a maintenance emergency?
If you have a maintenance emergency, please call 702-303-9628. Also, go to your tenant portal and submit an emergency maintenance request online. Request specifically for an emergency repair.
If you have a medical, fire, or other emergency, please dial 911!
How do I contact IRES?
You can reach us by email at firstname.lastname@example.org or by phone at 702-478-2236 for non-emergencies during our regular business hours, which are Monday thru Friday 9am-6pm.